Downtime Cost=(Lost Revenue+Lost Productivity+Recovery Costs+Reputation Damage)×Duration of Downtime
This data is based on industry research from Gartner, IDC, and ITIC, which analyze the financial impact of downtime across various business sizes.
Small Business (1–20 employees) – Local Shops, Cafés, Professional Services
Estimated Cost: $2–$8 per minute ($100–$500 per hour)
Main Costs: Employee downtime, lost transactions, IT troubleshooting.
Example: A small retail store or law office missing customer calls or payments.
Medium Business (20–100 employees) – Restaurants, Medical Offices, IT Services
Estimated Cost: $17–$83 per minute ($1,000–$5,000 per hour)
Main Costs: Productivity losses, service delays, customer impact.
Example: A medical office losing access to patient records or an IT firm unable to serve clients.
Big Business (100–500 employees) – Hotels, Manufacturers, Banks
Estimated Cost: $83–$833 per minute ($5,000–$50,000 per hour)
Main Costs: Lost revenue, operational disruption, possible SLA penalties.
Example: A manufacturer with halted production or a bank unable to process transactions.
Enterprise Business (500+ employees) – Large Healthcare, Financial, or E-Commerce
Estimated Cost: $833–$16,667 per minute ($50,000–$1M+ per hour)
Main Costs: Lost revenue, regulatory fines, reputational damage.
Example: A national retailer’s e-commerce site going offline or a hospital losing access to critical data.
These costs can be much higher for e-commerce, finance, healthcare, and critical service industries, where downtime can directly impact revenue or compliance.
Avoid costly downtime with OpenCape’s fiber internet—dual-homed, 99.999% uptime, built for reliability. Stay connected. Switch today!