Customer Spotlight - May 2017May 17, 2017
OpenCape ultimately offered Brown exactly what his company needed: a reliable and synchronous connection from a local organization. “The local presence is huge” Brown says.
“I have a lot of familiarity with large tel cons, and I wanted to work with a local company if possible.” Brown feels that is has been an all-around good experience working with OpenCape. “Everything from construction to operation has been rock solid” he says.
Horner Millwork is one of the largest commercial door, frame and hardware suppliers in New England. They service both the building trade and retail customers and in addition to distributing outside goods, they manufacture their own custom products at their impressive Somerset center.
"Our Somerset location is kind of ‘the cloud’ for us” says Brown. “We do all our own email, VPNs, and enterprise resource planning in house. We have second shifts here too, so it is extremely important to be up and running all the time with a dedicated system.”
Horner Millwork has nine remote sites that also rely on communication, so when they are down it is a big issue. “A few months ago a circuit went down and I called OpenCape” recalls Brown “ And within minutes I got a call back from Dan Collins, and we did some trouble shooting together.”Collins got a report that a manhole fire in Brockton was the cause of the issue. “Within a half an hour OpenCape got me up and running and I also received an email from the CEO to make sure I was satisfied with the response and the work.” Brown adds. “Which is pretty cool”.